Dear Valued Guest,
In order to help protect our guests, team members and partners from the spread of COVID-19, Osage Casino Hotel will remain temporarily closed during this time.
We are convinced that Oklahoma will stay strong and come back even stronger. We appreciate your continued loyalty and are especially grateful to all of our team members for their hard work to keep our guests safe and healthy. We look forward to welcoming everyone back soon. Until then, we are continuously monitoring the situation and will reopen as soon as it’s safe. We will provide notice to our valued guests via our websites, email and social media. You can also check back here for any updates as they become available.
For answers to questions regarding hotel reservations, Club Osage rewards, win/loss statements, and other topics, please see our Q&A listed below.
WHAT IF MY SLOT MACHINE CASH OUT VOUCHER EXPIRES WHILE THE CASINO IS TEMPORARILY CLOSED?
Any slot machine cash out voucher that expired between March 20, 2020 and the date we reopen will be extended for an additional 30
days from the date of opening.
WHAT WILL HAPPEN TO MY CLUB OSAGE CARD TIER POINTS?
Your Club Osage Card Tier Points will not expire or change during our temporary closing. Your Club Osage Card will remain active and
your tier status will be the same as it was prior to the temporary closing when we reopen.
WHAT HAPPENS TO MY UNUSED FREE PLAY REWARDS AND BONUS FREE PLAY?
Any unredeemed or unexpired Free Play Rewards earned between March 1 and March 20, 2020 will be extended by 30 days once we
reopen. An email will be sent to notify you when these previously expired Free Play Rewards have been reinstated. You will continue to
receive new bonus free play offers and invitations based on your prior play with us. These offers will begin to be issued once we reopen.
WHAT HAPPENS TO THE GIFT GIVEAWAYS THAT WERE PLANNED?
Planned gift giveaways will be rescheduled. Qualified guests will be notified of the new dates and times.
WHAT HAPPENS TO THE ENTRIES I HAD FOR UPCOMING PROMOTIONS?
All March and April promotions have been canceled. Any entries earned for upcoming promotions will be transferred to new promotions
when we reopen. No entries will be lost.
HOW CAN I REQUEST MY WIN/LOSS STATEMENT?
E-mail W2G@osagecasinos.com to get statements.
SKYLINE CONCERT TICKETS. HOW DO I FIND OUT THE STATUS OF CONCERTS AND SHOWS?
All Skyline concert/show listings and dates can be found on our website at www.osagecasino.com under entertainment.
Tickets for all rescheduled shows can be used for the rescheduled show date. If you wish to exchange tickets for the new show date,
please visit our box office prior to the show date.
Additional questions can be answered by emailing boxoffice@www.osagecasino.com
I HAVE HOTEL RESERVATIONS. WHEN AND HOW WILL I KNOW IF THEY’RE CANCELED?
All future hotel reservations for all Osage Casino Hotel locations will be automatically canceled through April 16, 2020 arrival. Future hotel reservations for arrival April 17, 2020 and beyond will remain valid. We will accept new hotel reservations for arrival on April 17, 2020
and beyond. Any reservation made with an arrival date through April 30, 2020 can be canceled up to 6pm the day prior to arrival without
incurring any penalty.
WHEN WILL THE OSAGE CASINOS REOPEN?
We do not have a firm date of when we will reopen. We are closely monitoring the situation. We will provide notice to our valued guests
via our websites, email and social media.
